FAQ

your questions, answered

Digital Partners Network FAQs

Here at the Digital Partners Network we are disrupting and innovating the business landscape, making exclusive services and offers more available for a global market with accessibility at its core. These Frequently Asked Questions (FAQs) will answer all your questions about how we work and any app-related issues you may be experiencing.

We work hard to give you an optimal user experience and easy-to-navigate interface and web/mobile application to allow people to participate in new ideas and watch them grow.

If you are having issues with our application, please contact support@dpnetwork.com

What is the DPN?

Digital Partners Network PLC (DPN) is a user-driven company that sources and promotes new digital products with a focus on the Fintech and online media industries. Read more about our company on our About page and meet our Team.

How do I access Digital Partners Network?

Digital Partners Network is made up of a community of entrepreneurs that opted in to be involved when the DPN launches new products and collaborations with Fintech services. The membership is currently closed but may be reopened at a later date. Follow us on LinkedIn, Facebook, Twitter, Youtube and Instagram for the latest updates.

What products do the Digital Partners Network offer?

This year we propose to launch a range of products from DPN’s partners and affiliates which will be offered to DPN members. We are excited to share the first financial management product shortly. Stay tuned to LinkedIn, Facebook , Twitter, Youtube and Instagram for the latest updates and new launch dates.

How do the Digital Partners Network source their fintech products?

The management team at DPN continually looks for new ventures and seeks to transform new business ideas into prosperous companies to make this community one that always thrives. Read more on our Our Vision page.

Can I transfer my shares in Digital Partners Network to a friend or family member?

Shares are issued to existing users and cannot be transferred at the present time. Shares will be transferable in due course. Stay tuned to our latest updates on LinkedIn, Facebook Twitter, Youtube and Instagram.

How can I get involved with the Digital Partners Network?

Membership to DPN is currently closed. Follow us on LinkedIn, Facebook, Twitter, Youtube and Instagram for the latest updates. New fintech product pitches can be sent to hello@dpnetwork.com, with a pitch deck or business plan andyour business name as the subject of your email.

Does the Digital Partners Network accept pitches for new products and innovations?

At DPN new business ideas are always welcome. If you have a validated idea or business plan for a new fintech product, get in touch with the DPN team: hello@dpnetwork.com. Send us a pitch deck or business plan, with your business name as the subject of your email.

your questions, answered

DPN App FAQs - For existing users

My password is not working. How do I reset it?

If you are not able to access your account, please reset your password following the steps below:

● Please cut and paste or type the following link in your browser:  https://app.digitalpartnersnetwork.co.uk/

● Click on “LOGIN” and select “Reset Password”

● Provide your registered email address  and click “submit”

● An email to reset your password will be sent. Please also check your spam folder.

If you do not receive a password reset email, please check if you are using the correct email address for the request. Take note: usernames and email addresses are case-sensitive.

My username is not working, what am I doing wrong?

First, please confirm you are using the exact username that you registered with. Please note: usernames are case-sensitive. Be sure your username is exactly the way it was written, ie. If your username is hello@12345.com then Hello@12345.com will not work. Remove spaces between words if that is the name you registered in the beginning. ie. Harry Smith will not work if you registered with HarrySmith and vice versa.

How can I update My Account details?

Usernames cannot be changed as they are unique to your registration. You cannot update/change your first name, last name, email or birthday details, but we can update your residential address and phone number.

Please contact support@dpnetwork.com for more information.

I have not received the correct number of shares in my account. What can I do?

Please contact support@dpnetwork.com indicating the number of shares missing and we will investigate your issue in order to find an appropriate solution.

I cannot see my shares in the app. Where are they?

If you registered with a different email, or you are accessing your account with the incorrect username, your shares will not be visible. In order to solve your issue, you have to log in to DPN with the email address you used at the time of registration.

When registering with the correct email and accessing My Account with the correct username, your shares will show in your DPN account and you will be able to process your KYC and sign the Letter of Exchange. A copy of the Share Exchange Terms and Conditions can also be found here.

Can I ask for information about other accounts which are not mine?

According to the General Data Protection Regulation (GDPR), the EU law on data protection and privacy in the European Union and the European Economic Area, we cannot provide you with information about someone else’s account as it is private and sensitive information, protected by law.

For security reasons, we highly recommend the use of the registered email address for any request related to a customer’s account information.

How will I be notified about next steps for my account?

For all elements of the DPN business developments please follow the updates that will be posted in the DPN app as notifications.

A notification will be displayed in your DPN app, there you will be able to find all details and updates. Please check your DPN app often in order to not miss any new information.

We suggest you also follow us on LinkedIn, Facebook , Twitter, Youtube and Instagram for the latest updates from the DPN.

I have uploaded the wrong KYC files, how can I resubmit them?

At this stage we are not able to change your KYC files, but we will shortly share information relating to the next steps to update your account.

What happens if the DPN account holder passes away?

In the event that the account holder passes away and you wish the account and shares to be transferred to someone else (once the shares are freely transferable), we will require the new account holder’s KYC information to be submitted to support@dpnetwork.com. DPN will change the details of the account and transfer the shares to the new account holder accordingly.

Can I cancel my account?

You should contact our Customer Support: support@dpnetwork.com who will assist you with the cancellation of your account.

Where are my shares held?

Your shares are held by a nominee in accordance with the Share Exchange Terms and Conditions.

Follow us on LinkedIn, Facebook, Twitter, Youtube and Instagram to keep up to date with the latest news and product updates.

ADDRESS

Digital Partners Network PLC 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Customer Service Hours

MONDAY TO FRIDAY FROM 8 AM TO 6 PM (CEST)
Get in touch

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