Privacy Policy

Introduction

The DIGITAL PARTNERS NETWORK PLC (DPN) (Website: https://digitalpartnersnetwork.co.uk/) is a UK-based company, dedicated to creating long-lasting value for our users and we appreciate your business and trust. Please read this privacy policy and give your consent in order to have permission to use our digital services.

This privacy policy applies between you, the User of this Website, https://dpnetwork.com and DIGITAL PARTNERS NETWORK PLC, the owner and provider of this Website. DIGITAL PARTNERS NETWORK PLC takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

  • Data
    Collectively all information that you submit to DIGITAL PARTNERS NETWORK PLC via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Cookies
    A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
  • Data Protection Laws
    Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
  • GDPR
    The UK General Data Protection Regulation;
  • DIGITAL PARTNERS NETWORK PLC, we or us
    DIGITAL PARTNERS NETWORK PLC, a company incorporated in England and Wales with registered number 13532707 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ;
  • UK and EU Cookie Law
    The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
  • User or you
    Any third party that accesses the Website and is not either (i) employed by DIGITAL PARTNERS NETWORK PLC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to DIGITAL PARTNERS NETWORK PLC and accessing the Website in connection with the provision of such services; and
  • Website
    The website that you are currently using, https://dpnetwork.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • a. the singular includes the plural and vice versa;
  • b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • d. “including” is understood to mean “including without limitation”;
  • e. reference to any statutory provision includes any modification or amendment of it;
  • f. the headings and subheadings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of DIGITAL PARTNERS NETWORK PLC and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, DIGITAL PARTNERS NETWORK PLC is the “data controller”. This means that DIGITAL PARTNERS NETWORK PLC determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

  • a. name;
  • b. date of birth;
  • c. contact Information such as email addresses and telephone numbers;
  • d. demographic information such as postcode, preferences and interests;
  • e. IP address (automatically collected); in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways: a. data is given to us by you; and b. data is collected automatically.

Data that is given to us by you

DIGITAL PARTNERS NETWORK PLC will collect your Data in a number of ways, for example:

  • a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • b. when you register with us and set up an account to receive our products/services;
  • c. when you elect to receive marketing communications from us;
  • d. when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  • a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • a. internal record keeping;
  • b. improvement of our products/services;
  • c. customer support enquiries;
  • d. transmission by email of marketing materials that may be of interest to you;
  • e. contact for market research purposes which may be done using email, telephone, fax or mail.

Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  • a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  • b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
  • c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time.

To find out how to withdraw your consent, see the section headed “Your rights” below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  • a. any of our group companies or affiliates – to help group companies or affiliates to perform their necessary functions;
  • b. our employees, agents and/or professional advisors – to help employees, agents and/or profession advisers to perform their necessary functions;
  • c. third-party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the service runs smoothly;
  • d. relevant authorities – to facilitate the detection of crime or the collection of taxes or duties; in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  • a. access to your account is controlled by a password and a username that is unique to you.
  • b. we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: support@dpnetwork.com.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Data rights

You have the following rights in relation to your Data:

  • a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  • c. Right to erase – the right to request that we delete or remove your Data from our systems.
  • d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  • e. Right to data portability – the right to request that we move, copy or transfer your Data.
  • f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: support@dpnetwork.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. The Digital Partner Network permits residents of the European Union to use its service. Therefore, it is the intent of Digital Partner Network to comply with the European general data protection regulation (GDPR). For more details please see here: EU GDPR information portal.

Links to third-party websites

This Website may, from time to time, provide links to third-party websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the service or site. The DIGITAL PARTNERS NETWORK PLC bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the Privacy Policy and Terms of Service for each site you visit through third-party links.

Changes of business ownership and control

DIGITAL PARTNERS NETWORK PLC may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of DIGITAL PARTNERS NETWORK PLC. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. DIGITAL PARTNERS NETWORK PLC uses Cookies to improve your experience of using the Website. DIGITAL PARTNERS NETWORK PLC has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling DIGITAL PARTNERS NETWORK PLC to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie: Strictly necessary cookies
Purpose: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Type of Cookie: Analytical/performance cookies
Purpose: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find a list of Cookies that we use in the Cookies Policy.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user-agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by TBA

These submissions are only kept for customer service purposes; they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. so, no personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: google analytics opt-out.

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

  • Facebook/Instagram
    The DPN Facebook and Instagram pages are linked via icons on our site. Facebook/Meta has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook or Instagram and your IP is not sent to a Meta server until you consent to it. See their privacy policy here: Facebook Data Policy .
  • Youtube
    We use Youtube videos embedded on our site. Youtube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Youtube and your IP is not sent to a Youtube server until you consent to it. See their privacy policy here: Youtube/Google Privacy Policy.

Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • our system administrators.
  • our support team when they (in order to provide support) need to get information about client accounts and access.

Third Party Access To Your Data

We don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Zendesk

Zendesk provides the support ticketing platform we use to handle customer support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Zendesk adheres to local data protection laws and you can see their Privacy Policy here: Zendesk Privacy Policy.

How Long We Retain Your Data

When you submit a support ticket, its metadata is retained at the discretion of the Digital Partners Network PLC or until you tell us to remove it. We use this data so that we can recognize you and complete customer support functions.

If you register on our application/website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website and database administrators can also see and edit that information.

Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all required steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Cases for using personal Data

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing technical assistance;
  • Sending updates to our users with important information to inform them about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security over our customers’ personal information;
  • Customise the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.

Release of your Data for legal purposes

At times it may become necessary or desirable for the Digital Partner’s Network, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

DIGITAL PARTNERS NETWORK PLC reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact DIGITAL PARTNERS NETWORK PLC by email at hello@dpnetwork.com

Last Updated: 11 April 2022